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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Daniel Kearvell (Managing Director) and Irina Iftenie Palade (Customer Service Director) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Daniel Kearvell and Irina Iftenie Palade would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Daniel Kearvell or Irina Iftenie Palade and let them know what you think. Please include your telephone number if you would like us to call you back!

Daniel Kearvell
Managing Director

“Customers don't expect us to be perfect. They do expect us to fix things when they go wrong, and as the Managing Director I understand that the buck stops with me. Quality in a service is not what a company put into it. It is what the client or customer gets out of it.”

Email Daniel Kearvell

Irina Iftenie Palade
Customer Service Director

“I feel that we are able to offer our best
service if we know exactly what our customers want. They give us great ideas; tell us what they want and what they want less. We focus on finding the best solutions for our customers so that DHL will remain the customers’ first and best choice."

Email Irina Iftenie Palade
Daniel Kearvell and Irina Iftenie Palade will ensure that your complaints are dealt with immediately and you’ll receive a response within one hour.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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